Shipping policy

 

At Ambessa, Inc., we strive to ensure that your orders are delivered promptly and safely. Below, you'll find important information about our shipping processes, times, costs, and other relevant details.

1. General Shipping Information

Worldwide Shipping
We are delighted to offer shipping to customers worldwide. Orders placed before 3pm EST on business days are typically processed and shipped the same day, excluding weekends and public holidays.

2. Shipping Locations

Our products are shipped from our warehouse located in the United Kingdom. 

3. Estimated Delivery Times

The delivery times vary based on your destination. Please refer to the estimated times below:

  • UK: 3-5 weekdays

  • Canada: 5-7 weekdays

  • USA: 7-10 weekdays

  • Australia, New Zealand, Asia: 10-15 weekdays

  • Brazil, Chile, Mexico, Argentina: 15-20 weekdays

  • Rest of the World: Please contact us at hello@ambessaplay.com for more information.

4. Tracking Your Order

Once your order is dispatched, we will send you a tracking link via email to keep you updated on your shipment's progress.

5. Shipping Costs

Shipping is free for UK orders. For expedited shipping options or specific delivery requests, additional charges may apply. These costs will be displayed at checkout.

6. Customs Duties and Taxes

For international orders, customs duties, taxes, and fees may apply once the shipment reaches your country. These charges are the customer’s responsibility. Customs authorities may require personal information for parcel inspection; failure to provide this information may result in the return of your parcel. We recommend including your telephone number with your order.

7. Countries Not Listed at Checkout

We offer worldwide shipping. If your country is not listed at checkout, please reach out to us at hello@ambessaplay.com. Some destinations may require additional details to ensure smooth delivery.

8. Returns and Refunds

We accept returns within 60 days of purchase. Items must be undamaged, in their original packaging, and include all original contents.

Return Process:

  1. Contact us at hello@ambessaplay.com to initiate a return.

  2. We will provide return instructions and a prepaid return label for UK addresses. 

  3. For other locations, you will need to arrange and pay for return shipping, ensuring the package is secure and insured.

  4. Include your order number in the return parcel.

  5. Send the parcel from your local post office or drop-off point.

  6. Upon receiving and inspecting the item, we will process your refund within 5 working days. Items returned damaged or incomplete may result in a reduced refund or no refund at all.

9. Refunds

After receiving your return and confirming its condition, we will notify you of the approval or rejection of your refund. Approved refunds will be processed and applied to your original payment method within 14 working days.

Late or Missing Refunds:

If you still have not received your refund, contact us at hello@ambessaplay.com.

10. Sale Items

Refunds for sale items will be issued at the purchase price.

11. Exchanges

We replace items only if they are defective or damaged. For exchanges, contact us at hello@ambessaplay.com.

12. Gifts

Refunds are issued only to the original purchaser. If the refund is provided as a discount voucher, it is transferable.

For any questions or further assistance, please contact us at:

Ambessa, Inc.
219 36th Street Camp David
Brooklyn, New York 11232
Email: hello@ambessaplay.com